Frequently Asked Questions

1. Can I return items?

Yes. We accept all returns in new condition without questions and will either send you a replacement or refund your purchase price. It’s your choice. Returns must be made within 30 days.

We use every source possible to provide you with accurate product descriptions. The shipping and handling charge is not refundable. Chemicals are not returnable for any reason.
Digital microscopes have specified warranties that will apply.

2. What Forms of Payment do you accept?

VISA, MasterCard, Discovery, MasterCard, checks and money orders.

3. Do you have a Minimum Order?

No! If you need it, we will ship it!

4. What about Bulk Sales & Quantity Discounts

We happily will quote you large quantity pricing on any item needed. Please contact us.

5. Telephone, Fax Sales, and Purchase Orders

We are pleased to accept telephone orders toll free at 877-968-7522 (877-YOUR-LAB) or by fax at 210-805-9319. Purchase Orders are welcome at anytime from school systems and other qualified agencies.

6. Sales Tax

All orders in Texas must include an 8.25% sales tax on the merchandise and shipping portion of the order.

7. Tax Exempt

If you are tax exempt, please provide us with a tax exemption permit or resale tax number.

8. Damaged Merchandise

If you receive a shipment containing damaged merchandise, please notify us immediately. We must file a claim and will advise you on whether to return the damaged goods.

9. Hours

9am – 6pm Central Time

10. Shipping Information

How Long Does It Take?
We strive to ship your order within 24 hours of receiving your order. Depending on the carrier, you can expect to receive your order within 3-10 business days.

How Is Shipping Calculated?
Shipping is based on the total weight of your order and the distance traveling. It’s your choice to choose standard ground (which means USPS Priority in most cases) 2nd day, or Next Day rates. Exclusions apply on certain hazardous chemicals that are restricted in how they travel.

11. Shipping & Delivery Policy

Shipping costs are based on the real time rates from the carriers.We ship via UPS, FedEx, or USPS for shipments within the United States.

You may also opt for a faster shipping method for an additional charge. Please note that shipping charges are non-refundable.

Most orders are shipped within the same or next day the order is received. Upon receiving your order, our staff will verify and ship out your package. We strive to ship your order as quickly and accurately as possible.

Transit Times
USPS Priority Mail: 3-5 days (Most Shipping orders are sent this way.)
USPS Mail: 7-10 days
UPS Ground: 2-5 days
Federal Express: Ground 2-5 days

Rush Orders
If the delivery of your order is time sensitive you are encouraged to call us (877-968-7522) for shipping options and transit times. We can generally accommodate your needs

12. Privacy Policy

What information do we collect from you? When ordering or registering on our website, you may be asked to enter your name, and/or email address.

What do we do with this information?
Any of the information we collect from you may be used in the following ways:
* To personalize your experience and to help us respond to your individual needs.
* To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any company for any reason whatsoever, without your consent, other than for express purpose of delivery the purchased product or service requested by the customer.
*To send periodic emails, The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
* To administer a contest, promotion, survey or other site feature.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you access your personal information.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent
By using our site, you consent to our privacy policy.

This policy was modified on 10/20/2015.

Contacting us:
If there are any questions regarding this privacy party you may contact us using the information below:

carol@southernsciencesupply.com

Southern Science Supply
1248 Austin Highway Suite 106-118
San Antonio, TX 78209

877-968-7522

13. Still Have A Question?

Don’t hesitate to reach out. We love to help.